Terms & Conditions

© 2013 is a division of JS Humidifiers plc. All Rights Reserved. Information presented at is for educational purposes only, and is not a substitute for medical advice or treatment. Use of this online service is subject to the disclaimer and the terms and conditions.

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright JS Humidifiers plc, Ltd. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of JS Humidifiers is strictly prohibited.



Product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.


Conditions of website use

Governing Law and Contract Formation. No contract will subsist between you and for the sale by it to you of any product unless and until accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time sends the e-mail to you (whether or not you receive that e-mail). Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and irrevocably submit to the non-exclusive jurisdiction of the English Courts.

The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.



To the fullest extent permitted at law, JS Humidifiers is providing this website and all its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, JS Humidifiers does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither JS Humidifiers or any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, JS Humidifiers does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of, its directors, employees or other representatives.

Without prejudice to the statutory rights afforded to consumers under English law, JS Humidifiers accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

In the event that there is a pricing error on the website then will not be bound to honour any orders made at that price.


Your UK Statutory Rights – Applicable to consumers only

Under UK Consumer Law these include the following:

1 - Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage.

2 - Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.

3 - Additionally under the new Consumer Protection (Distance Selling) Regulations October 2000 you have the unconditional right to cancel an order. The law says that:
· You must inform us within seven days starting with the day after the day the goods are delivered.
· You must ensure that you take reasonable care of goods and return them to us.
· We must refund the money including standard delivery, if paid, as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel.

4 - The right to cancel can be exercised in writing or in another durable medium. Our contact details are, Artex Avenue, Rustington, Littlehampton, West Sussex, BN16 3LN.

5 - When exercising the statutory right to cancel, the customer will bear the cost of returning the goods.

These terms are not applicable to Business Customers


Business Purchases – Terms and Conditions/Returns

Business customers are subject to additional terms and conditions. To download these please click here.


Returns Policy

Consumers who have placed an order on this website, and subsequently want to return an item, should adhere to the returns procedure listed under 'Returning an Item'. However, this does not represent an obligation for effectively exercising the right to cancel.

Business customers must call 01903 858657 or email to register their returns.

Faulty products can only be returned via the website if they are still within their warranty period however businesses, as mentioned before, should telephone or email their returns.

Damaged items - we try to ensure that all goods sent to our customers arrive in perfect condition. If your delivery has obvious transit damage then please refuse to sign for the parcel and ask the courier to return the parcel to us. Please let us know by phone or email that the item is being returned via the courier. If after opening a parcel you find that the item is damaged, please inform us within 24 hours or on the next available working day.

NB: All Goods delivered within UK and Ireland are insured against damage in transit. We cannot consider any claims for damage after 7 days of delivery. Please ensure all items are checked in full. Any damages will need to be notified to the Air & Water Centre (as division of JS Humidifiers PLC) within 7 days of delivery either by contacting customer support by telephone or email. If the Air and Water Centre are not notified regarding damage within 7 working days of delivery, Air and Water Centre are unable to claim from either Transport Company or the manufacturer.