Air & Water Centre from JS Humidifiers

Returning an Item

To return an item to us please read the instructions below and then log in to your account.

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Would you like to return an item to us?
If you purchased an item from us using our website and wish to return it you will need to: 1 – Log-in to your account and select the item you wish to return from your order history. 2 – Answer a few questions so we can process your return as swiftly as possible. 3 – Print off the returns form and label provided on screen. 4 – Repackage the item in its original packaging (including any secondary packaging provided), put the returns form inside the packaging and the returns label on the outside. 5 – Call our courier service, UPS, on 08457 877 877 to arrange a suitable time for the package to be collected from yourself (you must provide a two-hour window, Mon-Fri from 9am-4pm). UPS will then collect the package and return it safely to us. You will be notified when we receive it and the outcome of your return via email. You should allow up to 21 days from receipt of the returned item by the Air and water Centre for inspection, testing, exchange, return or refund. If you are returning an item because it was faulty or we made a mistake with your order, we will pay for the courier service. If you are returning an item during the statutory seven-day cooling off period or due a product selection error made by yourself, the cost of the return service will be deducted from the total refunded. On average this cost is around £7.50 per item.
Cancelling an item
To cancel or change an order before it has been dispatched please contact us on 01903 858657. If your order has not yet been shipped, the order will be cancelled as per your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order.
Statutory Cooling Off Period
Since 31 October 2000 UK, consumers have had the right to cancel their contract within a "cooling off period" which lasts seven days from the day you took delivery of the item (the day on which the item was delivered and signed for). If you wish to return the item during the seven day statutory cooling off period, it must be returned unused and in its original packaging in a re-saleable condition. In the event that you cannot find another item from the Air and Water Centre that you would like that is of equivalent or higher value (in which case we will offset the original cost of the returned item against the more expensive item), the purchase price will be refunded to your credit card, less the cost of courier services for return of the item.

JS Air & Water Centre T: 01903 858657 F: 01903 850345 E: Site Map